1. Who we are
Harike Transport Pty Limited (ABN 98 702 105 306) (“Harike Transport”, “we”, “us” or “our”) provides transport and freight services from Perth, Western Australia. We recognise the importance of protecting your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.
2. Scope of this policy
This policy applies to all personal information collected, held, used and disclosed by Harike Transport, including information collected through this website (hariketransportpty.site), by email, in person, and in the course of providing transport and freight services to our customers, subcontractors and suppliers.
3. The kinds of personal information we collect
Depending on the nature of your dealings with us, we may collect and hold:
- Identity and contact details — your name, business or company name, email address, and the names and contact details of nominated pick-up and delivery contacts.
- Job and consignment details — pick-up and delivery addresses, site access instructions, delivery timeframes, and descriptions of the goods being transported.
- Business and payment details — ABNs, purchase order references, invoicing and billing details, and information necessary to process payments or extend trade credit.
- Website and technical data — information you submit through forms on this website, along with technical information such as IP address, browser type and pages visited, collected through cookies and similar technologies.
- Enquiry and application information — details you provide when making an enquiry, requesting a quote, or applying to work or subcontract with us.
We do not ordinarily collect sensitive information (such as health information or criminal record information). Where such information is relevant to a lawful transport or safety requirement, we will only collect it with your consent or as permitted by law.
4. How we collect personal information
We collect personal information:
- directly from you, when you submit a quote request or enquiry through this website, email us, or provide instructions for a job;
- from your representatives, such as staff, agents, freight brokers or customs and forwarding agents acting on your behalf;
- from third parties involved in a consignment, such as the consignor, consignee or subcontracted carriers;
- from publicly available sources, where reasonably necessary; and
- automatically, through cookies and website analytics when you use this website.
Where it is reasonable and practicable, we collect personal information directly from you. If we receive information we did not solicit and it is not permitted under the APPs, we will deal with it in accordance with APP 11 (destruction or de-identification of unsolicited information).
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes connected with our transport and freight business, including to:
- provide quotes, accept bookings and carry out freight and transport services;
- schedule, track and deliver consignments, including passing necessary details to drivers, subcontracted carriers and depots;
- issue invoices, process payments, manage accounts and pursue outstanding debts;
- meet safety and compliance obligations, including chain of responsibility requirements under the Heavy Vehicle National Law and applicable Western Australian legislation;
- respond to enquiries, complaints and feedback, and manage any insurance claims or disputes;
- assess and engage subcontractors, suppliers and job applicants;
- improve our website, services and customer experience; and
- send service updates or marketing communications, where you have consented or where permitted by law.
We will not use or disclose personal information for a secondary purpose unless you would reasonably expect it, you have consented, or the use is otherwise permitted by the APPs.
6. Disclosure of personal information
We may disclose personal information to:
- subcontracted carriers, drivers and depot operators engaged to help perform a consignment;
- freight brokers, forwarders, customs agents and consignees as required to complete a delivery;
- our professional advisers, including accountants, insurers, lawyers and debt collection agencies;
- IT service providers, web hosting and email providers, and payment processing providers that support our operations;
- government agencies, regulators and law enforcement bodies, where required or authorised by law; and
- a prospective purchaser of our business or assets, on a confidential basis, in the course of a genuine sale process.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with this policy and the APPs.
7. Overseas disclosure
Some of the cloud-based systems and service providers we use may store or process data on servers located outside Australia. Where personal information is likely to be disclosed to overseas recipients, we take reasonable steps, in accordance with APP 8, to ensure those recipients do not breach the APPs in respect of that information.
8. Cookies and website analytics
When you visit this website, we may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Cookies are small text files stored on your device. You can generally adjust your browser settings to refuse or delete cookies; however, some features of the website may not function properly as a result.
9. Data quality, security and retention
We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards include access controls, secure storage systems and limiting access to personnel and providers who need the information to perform their role.
We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, or as required by law — for example, financial and transaction records may need to be kept for at least five years under Australian tax law. When information is no longer required, we take reasonable steps to destroy it or de-identify it.
10. Access to and correction of your personal information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, by emailing us using the details below. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request for access or correction; if so, we will explain our reasons and, where relevant, provide details of how you can complain about our decision.
11. Marketing communications
If you receive a marketing communication from us and no longer wish to, you may opt out at any time by replying to the email or contacting us using the details below, and we will stop sending marketing messages to that address. Service-related communications about an active consignment or account are not marketing, and will continue where necessary.
12. Notifiable data breaches
Where we become aware of an eligible data breach that is likely to result in serious harm to individuals whose information we hold, we will take prompt action and comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.
13. Complaints and privacy enquiries
If you have a question about this policy, or believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us using the details below. We take privacy complaints seriously and will acknowledge your complaint, investigate it, and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update.
15. Contact us
Privacy enquiries and access or correction requests can be directed to:
Privacy contact: Harike Transport Pty Limited
Email: ceo@hariketransportpty.site
ABN: 98 702 105 306
Location: Perth, Western Australia